Terms and Conditions : FAQ

Return/Exchange Policy

If you are not satisfied with your purchase you may exchange product within 14 days from the confirmation of delivery date. Items that you exchange must be in the brand new and unworn condition as you received them in the original box. We do not guarantee wear and tear or any damage unrelated to the manufacturer.

 

Email us at orders@capelta.com for exchange information. We do not accept multiple exchanges as our inventory is limited. Please include contact information (phone, email) in all exchange requests.

 

100% Safe Purchase Guarantee

Shopping online is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

 

You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online you will be on your way to appreciating the convenience and security of shopping from home.

 

International Shipping with MyUS.com
 

We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.

 

Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.

 

Note: Use MyUS.com's Personal Shopper service to make a purchase from Capelta Couture LLC. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.

 

Follow these TWO simple steps for any orders outside the US.....

1. Get your own U.S. address in America at www.MyUS.com

 

2. Use your new U.S. address, provided by MyUS.com, when placing your order with us.
 

If you are ordering multiple items from the US, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.

 

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